Key Concepts and Elements of Six Sigma

 

Key Concepts of Six Sigma:

At its core, Six Sigma revolves around a few key concepts.

• ·    Critical to Quality: Attributes most important to the customer.
• ·    Defect: Failing to deliver what the customer wants.
• ·    Process Capability: What your process can deliver.
• ·    Variation: What the customer sees and feels.
• ·    Stable Operations: Ensuring consistent, predictable processes to improve what the customer sees and feels.
• ·    Design for Six Sigma: Designing to meet customer needs and process capability.

Our Customers Feel the Variance, Not the Mean. So Six Sigma focuses first on reducing process variation and then on improving the process capability.

 

 Six Sigma – Key Elements :

There are three key elements of Six Sigma Process Improvement:

• Customers
• Processes
• Employees

 

The Customers

Customers define quality. They expect performance, reliability, competitive prices, on-time delivery, service, clear and correct transaction processing and more. This means it is important to provide what the customers need to gain customer delight.

 

The Processes

Defining processes as well as defining their metrics and measures is the central aspect of Six Sigma.

In a business, the quality should be looked from the customer’s perspective and so we must look at a defined process from the outside-in.

By understanding the transaction life cycle from the customer's needs and processes, we can discover what they are seeing and feeling. This gives a chance to identify weak areas with in a process and then we can improve them.

 

The Employees

A company must involve all its employees in the Six Sigma program. Company must provide opportunities and incentives for employees to focus their talents and ability to satisfy customers.